Refund policy

Returns & Exchanges Policy

At Boxy Crew, we aim to keep returns and exchanges fair, simple, and transparent for our customers. Please read the terms below carefully before placing your order.

Return / Exchange Window

We offer a 7-day return and exchange window from the date of delivery.

Requests raised after 7 days from delivery may not be accepted.

Eligibility for Returns / Exchanges

To be eligible for a return or exchange:

  • the item must be unused, unwashed, and unworn
  • all original tags must be intact
  • the item must be returned in its original packaging
  • the product must be free from stains, perfume, deodorant marks, damage, alteration, or visible signs of use

Any item returned without original packaging, original tags, or in used / washed condition will not be accepted.

Mandatory Unboxing Video Requirement

An unboxing video is mandatory in the following cases:

  • damaged product received
  • wrong product received
  • missing item(s)
  • tampered parcel
  • packaging issue at the time of delivery

The video must:

  • start before opening the parcel
  • clearly show the sealed outer package
  • clearly capture the shipping label
  • show the full unpacking process without cuts or edits

Claims related to damage, wrong item, missing item, tampered parcel, or packaging issue may not be accepted without a valid unboxing video.

Eligible Reasons for Return / Exchange

Returns or exchanges may be accepted in cases such as:

  • wrong product delivered
  • damaged product received
  • manufacturing defect
  • genuine quality issue verified by our team
  • size issue, subject to stock availability and product condition

For size exchanges, the item must be unused, unwashed, with tags intact, and returned in original packaging.

Non-Returnable / Non-Exchangeable Cases

Returns or exchanges will not be accepted if:

  • the item has been used, worn, washed, or altered
  • original tags have been removed
  • original packaging is missing or significantly damaged
  • the request is raised after 7 days from delivery
  • mandatory proof is not provided for damage / wrong-item / tampered parcel claims
  • the item was purchased under any final clearance or non-returnable offer, if clearly mentioned on the product page at the time of purchase

For hygiene reasons, Boxy Crew reserves the right to restrict returns or exchanges on selected categories if clearly specified on the relevant product page.

Reverse Shipping Charges

If the issue is from Boxy Crew’s side

If the item delivered is damaged, defective, incorrect, missing, or has a verified issue attributable to Boxy Crew, then:

  • we will arrange a free reverse pickup, where available, or
  • if the customer is asked to self-ship the product, we will reimburse return shipping charges up to ₹100, after the product passes verification

If the return is for personal reasons

If the customer wants to return the product for reasons not attributable to Boxy Crew, including but not limited to:

  • change of mind
  • no longer needed
  • ordered by mistake
  • personal preference

then the customer must self-ship the product at their own cost. In such cases, reverse shipping charges will not be reimbursed by Boxy Crew.

Reverse Pickup / Self-Shipping

Where reverse pickup service is available, our courier partner will attempt pickup from your address.

If reverse pickup is not available in your location, you may be required to self-ship the item to the address shared by our support team.

Refunds

Once the returned product is received and passes our quality check, eligible refunds will be processed to the original payment method.

Please allow 5–7 business days for the refund to reflect after it has been processed, depending on your bank or payment provider.

Shipping charges, expedited shipping charges, gift packaging charges, and other service fees are non-refundable unless the return is due to an error from Boxy Crew.

Exchanges

Exchanges are subject to:

  • stock availability
  • serviceability
  • successful quality inspection of the returned item

If the requested exchange item is unavailable, Boxy Crew may offer:

  • an alternate size or variant
  • store credit
  • refund, where applicable

Order Cancellation

Orders may be cancelled only before they are shipped. Once an order has been shipped, it cannot be cancelled and will be treated under the return / exchange process after delivery, subject to this policy.

Support for Returns & Exchanges

To request a return or exchange, please contact our support team with:

  • your Order ID
  • registered phone number or email
  • details of the issue
  • images and video proof, wherever applicable

Email: support@boxycrew.com
Mobile: 8897900467